FAQ

Are the shoes you sell on the site authentic ?

All the sneakers we sell on our website are 100% authentic. We would never sell fake sneakers, knock offs, AAA, B-grades, After market or Factory variants. We standby our name The Real Sneaker Gods !

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What payment methods do you accept ?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

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How can I check on the status of my order?

Simply email us, you will receive a response within 24hrs.


How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. You will receive your package approximately 4 to 9 business days after that. This time frame dose not include weekends or holidays -  time frame may have delays based on your local post office and customs.


We are NOT responsible for ANY applicable customs charges, import taxes/tariffs, customs seizures/confiscation.

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How will my order be shipped?


All Continental US orders will be shipped with UPS or USPS. Canadian and International orders will be shipped Canada Post. 


 For more specific information, please visit our shipping policy pages. 


For a price estimate and tracking information please visit their websites:

                       

                       USPS: www.usps.com

                         UPS: www.ups.com

            Canada Post: www.canadapost.ca


Please note, deliveries to PO Boxes or APO's orders can take up to 1-3 weeks for delivery. 


Drop-shipped items are shipped according to the manufacturer's preference:


Please Note : All Shipments Are Double Boxed To Ensure Safe Arrival. 


   


How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. 

If you selected the "Yemen" option you will be notified via email to arrange a 

local pick up.  


It may take up to 24 hours before a tracking number is registered in UPS / Canada post system.


Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.


 Can I return a pair of shoes?

We are not responsible for Factory flaws such as : Glue stain, small scuffs, over glue, etc.

*no refunds on all orders* 


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I received a Damaged Item what do i do?

  1. Please contact customer service email us atTheRealSneakerGods@Gmail.com, if the product is defected we will exchange the item for you.